Refund policy

Return & Refund Policy — VASTIKA KURTIS

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, unwashed, with all original tags attached, and in its original packaging. You’ll also need your order number or other valid proof of purchase.

To start a return, please contact us at. Please do not send any product back without contacting us and receiving return instructions first.

If your return request is accepted, we’ll provide you with the applicable return instructions. Products sent back without prior approval may not be accepted.

You can contact us anytime regarding your return at supportvastrikakurtis@gmail.com

Damages and Issues

Please inspect your order immediately after receiving it.

If you receive a product that is damaged, defective, incorrect, or different from the product you ordered, please contact us within 48 hours of delivery with clear photographs/videos of the product, packaging and shipping label.

After verification, we will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

For a verified damaged, defective or incorrect product caused by Vastika Kurtis, applicable return/replacement shipping costs will not be charged to the customer.

Return Conditions

To be eligible for a return:

  • The product must be unused and unworn.

  • The product must not have been washed or altered.

  • Original tags must remain attached.

  • The original packaging should be retained.

  • The product must not have stains, perfume, makeup or any signs of use.

  • The return request must be submitted within 3 days of delivery.

  • The product must pass our quality inspection after being received.

Returns that do not meet these conditions may be rejected.

Exceptions / Non-Returnable Items

We may not accept returns for:

  • Products that have been worn, washed or altered.

  • Products damaged after delivery due to customer handling.

  • Products without original tags or packaging.

  • Products with stains, perfume, makeup or other signs of use.

  • Products returned after the 3-day return period.

  • Products specifically marked as non-returnable/final sale.

  • Gift cards, where applicable.

Certain promotional or discounted products may have separate return conditions, which will be clearly mentioned on the product page or during checkout.

Refunds

Once we receive your returned product, it will undergo a quality inspection.

If the return is approved, your refund will be processed after applicable deductions.

The refund amount may include deductions for applicable:

  • Return/reverse-shipping charges

  • Original shipping charges, where applicable

  • Return handling charges

  • Applicable taxes or other legally permissible charges

  • Discounts or promotional benefits that need to be adjusted

Approximately 90% of the eligible product/order value may be refunded after applicable deductions.

Example

If the eligible product value is ₹1,000 and applicable deductions are ₹100, the eligible refund would be ₹900.

The actual refund amount may vary depending on the order, shipping charges, applicable taxes and other legitimate deductions.

Refund Processing Time

After your return has been received and successfully inspected, the eligible refund will normally be initiated within 7–10 business days.

Once the refund has been initiated, the time required for the amount to appear in your original payment method may depend on your bank, card issuer or payment gateway.

If you have not received your refund after the applicable processing period, please contact us at [YOUR CUSTOMER SUPPORT EMAIL].

Exchanges

If you want to exchange your product for another size or product, please contact our customer support team within the applicable return period.

Exchange availability may depend on stock availability and product eligibility.

If an exchange is not available, you may be required to return the original product and place a new order.

Order Cancellation

Orders may be cancelled before they are dispatched, subject to our cancellation terms.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.

Shipping Charges on Returns

Original shipping charges may be non-refundable for customer-requested returns.

Applicable return or reverse-shipping charges may also be deducted from the eligible refund amount.

However, if Vastika Kurtis verifies that the product was wrong, damaged or defective when delivered, applicable return/replacement shipping costs will not be charged to the customer.

Important Information

Vastika Kurtis reserves the right to inspect returned products before approving a refund or exchange.

We may reject a return if the product does not meet the eligibility requirements described above.

Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be excluded under applicable law.

Contact Us

For return, refund or exchange-related questions, please contact:

VASTIKA KURTIS
Email: vastrikakurtis@gmail.com
Phone: 93518 72301

Please include your order number when contacting us so that we can assist you quickly.

VASTIKA KURTIS

Style. Comfort. Confidence.

We reserve the right to update this Return & Refund Policy from time to time. Any updated version will be published on this page.