Legal notice

Legal Notice & Fraud / Delivery Disclaimer

VASTIKA KURTIS

Last Updated: 30 August 2026

At Vastika Kurtis, customer security and transparent business practices are important to us. We take payment, order processing, shipping and delivery-related complaints seriously.

1. Fraudulent Activities

Any attempt to use the Vastika Kurtis website for fraudulent, deceptive, unauthorized or unlawful activities may result in:

Cancellation of the affected order
Suspension or restriction of the customer's account/order access
Investigation of the transaction
Preservation of relevant order and transaction records
Reporting to the relevant payment provider, courier partner or appropriate law-enforcement authority where appropriate

Examples may include, but are not limited to:

False payment claims
Fraudulent chargeback or payment disputes
Providing false delivery information
Repeated false claims regarding missing or damaged products
Attempting to obtain refunds through fraudulent means
Using stolen or unauthorized payment methods
Any attempt to manipulate or misuse the return/refund system

2. Courier & Delivery Issues

Vastika Kurtis uses third-party courier/logistics partners to deliver customer orders.

Once an order has been handed over to the courier, certain delivery-related events may be outside our direct operational control.

Examples include:

Courier delays
Shipment misrouting
Package damage during transportation
Incorrect delivery scans
Failed delivery attempts
Shipment loss during transit
Other courier-related operational issues

If a customer reports that an order has not been delivered, we will reasonably cooperate with the courier partner to investigate the shipment.

3. Product Not Delivered

If your order has not been delivered within the applicable delivery timeline, please contact Vastika Kurtis Customer Support with your order number.

We may request relevant information and coordinate with the courier partner to investigate the shipment.

Where the investigation confirms that the shipment was lost, incorrectly delivered or otherwise affected by a verified courier issue, Vastika Kurtis will provide an appropriate resolution in accordance with the applicable order terms, Return & Refund Policy and applicable law.

4. False or Fraudulent Claims

Customers must provide truthful and accurate information when reporting:

Non-delivery
Product damage
Missing products
Wrong products
Return requests
Refund requests
Payment disputes

If an investigation reasonably indicates that a claim was intentionally false or fraudulent, Vastika Kurtis may take appropriate action, including cancellation of pending transactions and reporting the matter to the relevant authorities or service providers where appropriate.

5. Payment & Chargeback Disputes

Before initiating a payment dispute or chargeback, customers are encouraged to contact Vastika Kurtis Customer Support so that the issue can be investigated and resolved where possible.

Fraudulent or intentionally misleading payment disputes may be investigated and, where appropriate, reported to the relevant payment provider or competent authority.

Nothing in this section is intended to prevent a customer from exercising any lawful rights available to them.

6. Courier Partner Responsibility

Where a verified issue is caused solely by a courier/logistics provider, Vastika Kurtis will make reasonable efforts to coordinate with that provider and assist the customer.

However, the final resolution may depend on the investigation, shipment records, tracking information, delivery confirmation and other relevant evidence.

7. Evidence & Verification

For security and fraud prevention, Vastika Kurtis may review relevant information associated with an order, including where appropriate:

Order details
Payment confirmation
Shipping information
Tracking information
Delivery confirmation
Customer communications
Return shipment information
Photographs or videos provided by the customer

Customers may be asked to provide photographs or videos where necessary to investigate a damaged, incorrect or missing-product complaint.

8. Legal Rights

Nothing in this notice is intended to:

Remove or restrict any consumer right that cannot legally be excluded
Prevent a customer from contacting a competent authority
Prevent a customer from pursuing a lawful legal remedy
Transfer legal responsibility to a courier where applicable law places responsibility elsewhere

Vastika Kurtis will comply with applicable Indian laws and regulations relating to consumer protection and e-commerce.

9. Dispute Resolution

We encourage customers to contact our support team first so that genuine issues can be resolved as quickly as possible.

If a matter cannot be resolved through customer support, the customer may use any applicable statutory grievance or dispute-resolution mechanism available under Indian law.

10. Important Notice

Vastika Kurtis maintains appropriate order, payment and shipping records for legitimate business, customer-support, fraud-prevention and legal purposes.

Any suspected fraud, abuse or unlawful activity may be investigated and, where appropriate, reported to the relevant payment provider, courier/logistics provider, law-enforcement agency or other competent authority.